Oak Exclusive Designs Ltd
11-50 employees
NBDA is a forward-thinking footwear brand established in London in 2015 that pushes the boundaries of fashion and innovation through architectural and sculptural design principles. The company creates distinctive multidimensional footwear and related products that blend human form with sole design, handcrafted through a thirteen-stage design process across nine factories worldwide. Designed by Nigerians for the world, NBDA caters to youth seeking self-discovery and self-expression through unique silhouettes, innovative colors, and luxurious materials.
Customer Service Representative
NGN 150,000–200,000
Lekki Phase 1, Lagos (in office)
In office
The Opportunity
You'll be the trusted voice behind every customer interaction at NBDA—whether they're sliding into our Instagram DMs, WhatsApp, email, or any other platform. Your job is to make every touchpoint feel personal, solve problems quickly, and turn first-time buyers into repeat customers. You'll own a portfolio of customers, building relationships that translate into loyalty and word-of-mouth growth for our brand.
Your Mission
- 01Respond to customer inquiries across Instagram, WhatsApp, email, and other platforms with warmth and clarity
- 02Manage a portfolio of customers, tracking their preferences and order history
- 03Resolve customer issues and concerns promptly, escalating only when needed
- 04Track orders and communicate status updates proactively
- 05Identify opportunities for repeat sales and customer growth
What You Bring
Must-have
Customer relationship managementWritten communicationProblem-solving
Nice-to-have
Social media communicationBasic data analysis
Tools:Zoho, Microsoft Teams, Excel
The Non-Negotiables
Not proficient in English (written and spoken)
Not computer literate
Age over 40
Lives further than Bagada (mainland) or Aja/Chevron (island) from Lekki Phase 1
Culture
The Purpose of This Role
Build lasting customer relationships that drive repeat orders and brand advocacy, turning every interaction into a reason to come back.
Build lasting customer relationships that drive repeat orders and brand advocacy, turning every interaction into a reason to come back.
If this speaks to you…
Powered bytezera
Customer Service Representative
Oak Exclusive Designs Ltd
11-50 employees
NBDA is a forward-thinking footwear brand established in London in 2015 that pushes the boundaries of fashion and innovation through architectural and sculptural design principles. The company creates distinctive multidimensional footwear and related products that blend human form with sole design, handcrafted through a thirteen-stage design process across nine factories worldwide. Designed by Nigerians for the world, NBDA caters to youth seeking self-discovery and self-expression through unique silhouettes, innovative colors, and luxurious materials.
Powered bytezera
Customer Service Representative
NGN 150,000–200,000
Lekki Phase 1, Lagos (in office)
In office
The Opportunity
You'll be the trusted voice behind every customer interaction at NBDA—whether they're sliding into our Instagram DMs, WhatsApp, email, or any other platform. Your job is to make every touchpoint feel personal, solve problems quickly, and turn first-time buyers into repeat customers. You'll own a portfolio of customers, building relationships that translate into loyalty and word-of-mouth growth for our brand.
Your Mission
- 01Respond to customer inquiries across Instagram, WhatsApp, email, and other platforms with warmth and clarity
- 02Manage a portfolio of customers, tracking their preferences and order history
- 03Resolve customer issues and concerns promptly, escalating only when needed
- 04Track orders and communicate status updates proactively
- 05Identify opportunities for repeat sales and customer growth
What You Bring
Must-have
Customer relationship managementWritten communicationProblem-solving
Nice-to-have
Social media communicationBasic data analysis
Tools:Zoho, Microsoft Teams, Excel
The Non-Negotiables
Not proficient in English (written and spoken)
Not computer literate
Age over 40
Lives further than Bagada (mainland) or Aja/Chevron (island) from Lekki Phase 1
Culture
The Purpose of This Role
Build lasting customer relationships that drive repeat orders and brand advocacy, turning every interaction into a reason to come back.
Build lasting customer relationships that drive repeat orders and brand advocacy, turning every interaction into a reason to come back.
If this speaks to you…
Customer Service Representative